Privacy Policy

Privacy Policy for Ceylon Hela Arts Mobile App

1. Information We Collect

We collect information to provide you with the best possible experience on our mobile app:

Personal Information:

• Account Information: Name, email address, phone number, and profile picture
• Payment Information: Credit card details, billing address (processed securely through third-party payment processors)
• Training Records: Class bookings, attendance history, progress tracking, and course completion status
• Communication Data: Messages, feedback, and support requests

Usage Information:

• App Activity: Video lesson viewing history, course progress, and feature usage
• Device Information: Device type, operating system, app version, and unique device identifiers
• Location Data: General location for class recommendations (with your permission)
• Performance Data: App crashes, loading times, and technical issues

2. How We Use Your Information

We use your information to provide and improve our services:

Core App Functions:

• Class Booking & Payment: Process bookings, handle payments, and manage your class schedule
• Video Lessons: Track your progress, provide personalized content recommendations, and ensure you have access to appropriate courses
• Instructor Profiles: Match you with suitable instructors based on your preferences and skill level
• Notifications: Send booking confirmations, class reminders, and important updates
• Progress Tracking: Monitor your attendance, learning progress, and course completion

Service Improvement:

• Analyze app usage to improve features and user experience
• Develop new training programs and content
• Provide customer support and respond to inquiries
• Ensure app security and prevent fraud

3. Information Sharing

We do not sell your personal information. We may share your information only in these limited circumstances:

• Instructors: Share relevant information with your assigned instructors for training purposes
• Service Providers: Share with trusted third parties who help us operate our app (payment processors, cloud storage, analytics)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In case of merger or acquisition (with notice to users)

4. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: All data transmission is encrypted using SSL/TLS
• Secure Storage: Personal information is stored in encrypted databases
• Access Controls: Limited access to personal data on a need-to-know basis
• Regular Audits: Security assessments and vulnerability testing
• Payment Security: PCI DSS compliant payment processing

5. Your Rights and Choices

You have control over your personal information:

• Access: View and download your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Portability: Export your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Location: Control location data sharing in device settings

6. Data Retention

We retain your information for as long as necessary to provide our services:

• Account Data: Until you delete your account or request deletion
• Training Records: Retained for educational and certification purposes
• Payment Records: As required by financial regulations (typically 7 years)
• Analytics Data: Aggregated and anonymized data may be retained longer

7. Children's Privacy

Our app is designed for users aged 13 and above. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during international transfers.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes through the app or email. Your continued use of the app after changes constitutes acceptance of the updated policy.

10. Contact Information